How to order:
You may order wines by the various methods mentioned below (unless stated otherwise). You will have a right to cancel such order, please see the paragraph headed "return of goods / cancellation" below for details you may order by;
• Telephone, on +44 (0)20 7036 9696
• By e-mail to email@example.com
• By Post to Dudley & de Fleury Wines, 2A Ledbury Mews North, London, W11 2AF.
Our contract with you:
Your order is an offer to buy from us. There will be no contract of any kind between you and us unless and until we accept your order and in the case of wines to be delivered to you, when we actually despatch the goods to you. At any point up until then, we may decline to supply the goods to you without giving any reason. At the moment we accept your order or in the case of delivery of goods, when the goods are despatched, a contract will be made between you and us.
Description & Prices:
The description and prices payable for the items or services that you order are clearly set out in our price list, and / or website. If, by mistake, we have under-priced an item or service, we will not be liable to provide that item to you at the stated price provided that we notify you before we despatch the item concerned or, in the case where we are not despatching an item, within 2 working days of our acceptance of your order and we may cancel your order provided we refund you any payments you have made. You may agree the correct price in which case we will proceed with your order. In the unlikely event that an item has been over charged a full refund of the difference will be given.
We reserve the right to change our prices. Please refer to the latest price list or our website for all current prices. Please note prices issued in the latest price list or on our website supersede any prices set out in these terms and conditions if they are different.
Prices listed for wines are quoted per bottle and per case, unless otherwise stated and include VAT at 17.5%. A case is equivalent to 12 x 75cl. bottles, 6 x l50cl magnums, 24 x 37.5cl. half bottles, 12 x 50cl. imps, 36 x 25cl. quarter bottles.
Prices are subject to currency and market fluctuations, changes in duty and VAT as well as stock remaining unsold. The case bottle price shows the discount available when wines are bought by the unmixed case. If any other currency is stated, this is subject to currency fluctuations and is an indication only.
How to Pay: We accept bank transfers or cheques payable to `Dudley & de Fleury Wines'. Please note that payment will be taken in full at the time of ordering.
We normally deliver between 9 am and 5pm Monday to Friday within 6 working days from receipt of order. We reserve the right to charge for re-delivery of orders that have not been completed due to incorrect address information being supplied by the customer.
Whilst we make every effort to deliver all your goods in the agreed time, we will not be liable if we fail to do so in part or in full due to circumstances beyond our control.
Please note that deliveries to Northern Ireland, The Isle of Man, The Isle of Wight, The Scilly Isles and some areas of Scotland may take longer, please contact us for details.
We are committed to providing our customers with an unsurpassed level of service and are equally committed to ensuring we provide a safe and legal product. If a wine is corked or faulty we will offer a replacement or credit on the return of the bottle in question. If a wine has been kept too long or stored inappropriately, we may not be able to offer a refund. If you believe a wine to be faulty please contact us on +44 (0)20 7036 9696or email us at firstname.lastname@example.org and we will be happy to make arrangements to have the wine collected and tested.
Receipt of Goods:
Deliveries should be signed for as `Not Examined' and you should inspect the goods as soon as possible and notify us immediately of breakages or wine shortages. We are unable to guarantee credit or replacements unless we are notified within 14 days of delivery of the order. Please be aware that multi-case orders can become separated. If you do not receive the balance of your order within 3 working days of the first delivery please contact us. Standard UK deliveries should always arrive within 6 working days of the date of order. If you will not be at the delivery address at the time of delivery and wish us to leave your order in a safe place, please advise us. We regret that neither we nor our carriers can accept responsibility for any subsequent loss or damage which occurs once the consignment has been left. Contact us on +44 (0)20 7036 9696 or e-mail to email@example.com
All wines and spirits and other goods are subject to availability. When selecting the wines or other goods for our price list we try to ensure that they will remain available throughout the life of the list. However, some items will inevitably go out of stock and we therefore reserve the right to select and deliver to you a substitute (of equal or higher value) to the wine you have ordered, to avoid delay in the delivery of orders. If we are unable to supply a particular item, or do not supply a substitute, we will not be liable to you except to ensure that you are not charged for that item.
All wines and spirits or other goods ordered remain the property of Dudley de Fleury Wines or its associates until payment is received in full.
Return of Goods/Cancellation:
Subject to the specific cancellation provisions below in relation to specific services, orders for goods (to be delivered) may be cancelled within 7 working days of receipt of goods. A full refund will be offered provided the goods remain in good condition and that the request to cancel is received in writing. Any cancelled order will be refunded within 30 days. A charge of £10 for collections will be payable. If returned wines are not deemed to be in a saleable condition, a re-delivery fee will also be charged. Contact us on (0)20 7036 9696 or firstname.lastname@example.org
Please note that in certain cases we may run a credit check on customers; this will be kept completely confidential. Alternatively if you register for some of our services we will collect information about you to provide such services.
Other services, special offers etc:
From time to time Dudley de Fleury Wines may offer other services, special offers, discounts, promotions etc together with services not specifically referred to in these terms and conditions. Such matters shall be subject, in addition to these terms and conditions, to specific terms and conditions relating to such matters. By taking the service or special offers, discounts, promotions you agree to be bound by such additional terms and conditions.
From time to time Dudley de Fleury Wines may offer other services, special offers, discounts, promotions etc together with services not specifically referred to in these terms and conditions. Such matters shall be subject, in addition to these terms and conditions, to specific terms and conditions relating to such matters. By taking the service or special offers, discounts, promotions you agree to be bound by such additional terms and conditions. Nothing in these terms and conditions limits or excludes your statutory rights as a consumer. These terms and conditions are subject to amendment.
Click here to download a PDF version of Terms & Conditions
© Dudley & de Fleury Wines, 2010. All rights reserved.